Privacy Policy

Last Updated: June 1, 2026

MS Water Solution ("we", "our", "company") takes the privacy of your personal information seriously. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website mswatersolution.co.in or contact us for our RO water purifier services (installation, repair, AMC, water softener, DM plant service, etc.).

1. Information We Collect

When you fill out the WhatsApp form on our website, call us, or send an enquiry, we may collect the following information:

• Your name
• Mobile number
• Your area/address (within Patna)
• The type of service you need (RO repair, installation, AMC, etc.)
• Email address (if provided)
• Browser and device information (via cookies)

2. How Information Is Used

We use the information you provide only for the following purposes:

• To process your service request and assign a technician
• To contact you via call or WhatsApp
• To confirm service appointments and send reminders
• To provide customer support
• To improve the website experience and for analytics

We never sell or rent your personal information to any third party.

3. WhatsApp and Call Communication

When you submit an enquiry through the WhatsApp form, the details you provide (name, number, area, service type) are sent directly to our team via a WhatsApp message so we can respond quickly. This information is used only for service-related communication.

4. Use of Cookies

Our website uses cookies to improve your browsing experience. For detailed information about cookies, please see our Cookie Policy.

5. Data Security

We take reasonable technical and organizational measures to protect your information. However, no information transmitted over the internet is 100% secure, so we cannot guarantee absolute security.

6. Data Sharing

We share your information only in the following situations:

• With our internal team for service delivery
• When required by law or upon a valid request from a government authority
• With your explicit permission

7. Your Rights

You can contact us at any time to request access, updates, or deletion of your stored information. To do so, please email us at mswatersolution.co.in or call 7739692808.

8. Children's Privacy

Our services are not directed at individuals under 18 years of age, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with an updated date.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

• 📞 Phone: 7739692808
• ✉️ Email: mswatersolution.co.in
• 📍 Address: Patna, Bihar, India

Disclaimer: MS Water Solution is an independent third-party service provider and is not affiliated with any brand, trademark, or manufacturer. We use brand names only for informative reference.